Travel agencies · tour operators · package holidays

Holidays are planned after dinner,
in a different time zone from your desk.

The family decides on the trip on Tuesday night and the honeymooners message from twelve hours away. A travel agent who answers only at the desk answers half the inquiries.

A call after the dinner plates

While the booking system is logged off,
this is how it goes.

Compass Lane Travel · Incoming callTuesday 9:26 PM · agents off duty · a fictional travel agencyFrom
Simulation · sample data

What it captured — with the source of every field

The customer record — one, not three

Hannah Chung Phone

Scripted simulation · sample data · synthesised voices · package prices are an example price list, not a real agency's fares. To hear the real AI, call +82 70-5277-0820.

Not a customer case — an example of how the product answers once this trade’s price list and safety rules are loaded. Amounts are typical published ranges; what is actually quoted comes from the price list the owner enters.

When it is missed

A missed call
is written down nowhere.

A four-person package is a five-thousand-dollar booking, and the family that travels with you once comes back for the next trip. The inquiry lands at nine at night, and the customer who cannot reach a person books the same trip online, where nobody would have caught the passport problem.

Closed hoursClosed hours06121815 hoursof 24 hoursclosedopen 9–18closed9:26 PM — callcalls still arrive in these hours
Open about nine of the day’s twenty-four hours. Calls arrive in the other fifteen too.
What it will not do

The things a machine
must not say in this trade.

The four below are not settings you switch on and off. They are blocked from the start when the Travel agencies answering is built. Anything that touches them is not answered — it goes to a person.

  • It never says there is availability it has not checked.Airline seats and hotel rooms exist only in the booking system an agent can see. It names the product and the departure date, and a person confirms the space.
  • It never gives a visa or entry ruling.Passport validity, visa requirements and entry rules vary by country and nationality and change without notice. The question is logged and an agent answers it.
  • It never invents a fare or a promotion.It quotes only the per-departure prices on the loaded product sheet, and says whether taxes and fuel surcharges are extra exactly as the sheet says.
  • It never decides a cancellation fee.Cancellation and change terms differ by product and by ticket. They are left as a terms-check item for the agent.
The gate before a personThe gate before a personThe customer asks“We want to take my parents to Cancún f…”On the price list?Needs a judgement?Safety involved?It answersword for word, with the sourceHanded to a personthe whole conversationevery captured fieldwhy it stopped
On the price list it answers; a judgement or a safety issue goes to a person — with the whole conversation and every captured field.
If something goes wrong
  • If an AI answer causes a loss, our liability is capped at the fees you paid in the three months before the month of the incident. Losses from our wilful misconduct or gross negligence are compensated as the law provides, outside that cap. Terms §7 →
  • Every call leaves a recording (you can switch it off), a summary, and the facts it answered from. Those records belong to you and can be exported in full at any time. Terms §8 →
  • Replies are composed by a language model running in the United States. Customer records, bookings and call recordings are stored on our production servers in Seoul. Where the data lives →
What is left behind

When the call ends,
these fields are already filled.

The Travel agencies CRM comes with Travel agencies fields. You do not bend a generic CRM's blanks to your trade over months — it is written in your trade's words from day one.

Customer recordCustomer recordHannah Chung555-07··PhoneWhatsAppDestination, product afrom the callTravellers (adults, chfrom the callPer-person price quotefrom the callPassport, visa and entfrom the call
The card a call leaves behind, with the source of every field.
Destination, product and departure dateTravellers (adults, children, infants)Per-person price quoted and inclusionsPassport, visa and entry questions raisedPreferred callback time and agentHeld or confirmed
Pipeline

Where every inquiry stands,
on one line.

Inquiry→Agent check→Provisional booking and quote→Contract and payment→Pre-departure briefing
PipelinePipelineInquiry4Agent che3Provision2Contract 1Pre-depar1
The Travel agencies pipeline as it is. How many inquiries sit at each stage, at a glance.

Send us your Travel agencies price list,
and we show it answering from that.

No payment details. Within one business day you get a recording of the AI answering your customers' ten most common questions from your own price list — and if it is not right, you stop there.

9:00 AM — the owner’s screen9:00 AM — the owner’s screen✓New inquiryHannah Chung · Cancún 12/26 · 4 adults · call…#Draft quote #2208from $5,160 + taxes and surcharges · confirme…@Agent task10:00 AM seat query · hotel name · owner: Sor…!Waiting for a personpassport validity and entry question · full t…
What the call produced, waiting on the morning screen.
Hear it answer from your Travel agencies price list before you decide.Get my plan↗