While another customer is in the chair,
this is how it goes.
What it captured — with the source of every field
The customer record — one, not three
Same customer — matched by phone number, thread continued
Handed to a person — and what the person receives
- The whole conversation, both channels
- Every captured field, with its source
- Why it stopped: a contact-lens prescription is the result of a fitting, not a glasses prescription copied across
9:00 AM, the owner’s screen — what is waiting
Scripted simulation · sample data · both voices were synthesised for this demo · figures are an example price list. To hear the real AI, call +82 70-5277-0820.
Not a customer case — an example of how the product answers once this trade’s price list and safety rules are loaded. Amounts are typical published ranges; what is actually quoted comes from the price list the owner enters.
A missed call
is written down nowhere.
Optician calls are short: one price, one time. But the short call cannot be taken in the exam room, and the customer who was not answered walks into the chain by the station. Glasses are replaced every two years and contacts are bought every month; a customer who moved once becomes that chain's member.
The things a machine
must not say in this trade.
The four below are not settings you switch on and off. They are blocked from the start when the Opticians answering is built. Anything that touches them is not answered — it goes to a person.
- Never explains why vision changed.Blur, headaches and glare are for the eye test and, if needed, an ophthalmologist. The symptom is written down as said, without a verdict.
- Never sets a contact-lens prescription over the phone."Just give me contacts in my glasses prescription" is not converted. Contacts leave the shop after a fitting.
- Never promises stock it has not checked.Same-day means the prescription and frame are on the stock list. Otherwise it quotes the order lead time.
- Sudden vision loss or eye pain ends the booking.The AI directs the caller to an eye emergency service now and connects the owner.
- If an AI answer causes a loss, our liability is capped at the fees you paid in the three months before the month of the incident. Losses from our wilful misconduct or gross negligence are compensated as the law provides, outside that cap. Terms §7 →
- Every call leaves a recording (you can switch it off), a summary, and the facts it answered from. Those records belong to you and can be exported in full at any time. Terms §8 →
- Replies are composed by a language model running in the United States. Customer records, bookings and call recordings are stored on our production servers in Seoul. Where the data lives →
When the call ends,
these fields are already filled.
The Opticians CRM comes with Opticians fields. You do not bend a generic CRM's blanks to your trade over months — it is written in your trade's words from day one.
Where every inquiry stands,
on one line.
If your trade is not here,
it can still usually be built.
Dental
Clinics & med-spa
Veterinary
Senior care
Pharmacy
Hospitals & outpatient
Physio & rehab
Acupuncture & traditional medicineSend us your Opticians price list,
and we show it answering from that.
No payment details. Within one business day you get a recording of the AI answering your customers' ten most common questions from your own price list — and if it is not right, you stop there.