Catering · event food · corporate lunches

The next booking calls
while you are serving this one.

Catering inquiries come from office managers during their working day and from families on Saturday evening. Both are the hours your whole team is on a buffet line somewhere else.

A call from behind the buffet line

While the chafing dishes are out,
this is how it goes.

Ondam Catering · Incoming callSaturday 6:32 PM · mid-service at another event · a fictional catererFrom
Simulation · sample data

What it captured — with the source of every field

The customer record — one, not three

Sarah Park Phone

Scripted simulation · sample data · synthesised voices · the per-head rates are an example price list, not a real caterer's quote. To hear the real AI, call +82 70-5277-0820.

Not a customer case — an example of how the product answers once this trade’s price list and safety rules are loaded. Amounts are typical published ranges; what is actually quoted comes from the price list the owner enters.

When it is missed

A missed call
is written down nowhere.

An eighty-head corporate lunch is a three-thousand-dollar job, and the company that books once books the holiday party too. The inquiry lands when every hand is carrying a chafing dish, and the organiser who gets voicemail sends the same brief to three other caterers. Whoever replies first with a date and a price gets the tasting.

Closed hoursClosed hours06121815 hoursof 24 hoursclosedopen 9–18closed6:32 PM — callcalls still arrive in these hours
Open about nine of the day’s twenty-four hours. Calls arrive in the other fifteen too.
What it will not do

The things a machine
must not say in this trade.

The four below are not settings you switch on and off. They are blocked from the start when the Catering answering is built. Anything that touches them is not answered — it goes to a person.

  • It never takes a date the calendar already has.One team cannot serve two sites on the same day. It holds only dates the event calendar shows open, and a hold becomes a booking only through the site visit and a contract.
  • It never moves the price.Per-head rates are read from the course sheet the owner loaded. Any adjustment comes after the site visit, in the owner’s written quote.
  • It never confirms dietary or allergen handling.Vegetarian, halal and allergy requests are recorded with the headcount and answered by the kitchen.
  • It never assumes the site will work.Parking, lifts, power and water are checked on the visit. It does not say “that should be fine” down the phone.
The gate before a personThe gate before a personThe customer asks“We have a company anniversary on the 1…”On the price list?Needs a judgement?Safety involved?It answersword for word, with the sourceHanded to a personthe whole conversationevery captured fieldwhy it stopped
On the price list it answers; a judgement or a safety issue goes to a person — with the whole conversation and every captured field.
If something goes wrong
  • If an AI answer causes a loss, our liability is capped at the fees you paid in the three months before the month of the incident. Losses from our wilful misconduct or gross negligence are compensated as the law provides, outside that cap. Terms §7 →
  • Every call leaves a recording (you can switch it off), a summary, and the facts it answered from. Those records belong to you and can be exported in full at any time. Terms §8 →
  • Replies are composed by a language model running in the United States. Customer records, bookings and call recordings are stored on our production servers in Seoul. Where the data lives →
What is left behind

When the call ends,
these fields are already filled.

The Catering CRM comes with Catering fields. You do not bend a generic CRM's blanks to your trade over months — it is written in your trade's words from day one.

Customer recordCustomer recordSarah Park555-06··PhoneWhatsAppEvent date, venue and from the callHeadcount and menu tiefrom the callDietary and allergen rfrom the callSite-visit appointmentfrom the call
The card a call leaves behind, with the source of every field.
Event date, venue and service timeHeadcount and menu tier (per-head rate)Dietary and allergen requestsSite-visit appointmentOrganiser name, company and mobileProvisional or confirmed
Pipeline

Where every inquiry stands,
on one line.

Inquiry→Provisional hold and site visit→Visit and written quote→Contract and confirmation→Event and invoice
PipelinePipelineInquiry4Provision3Visit and2Contract 1Event and1
The Catering pipeline as it is. How many inquiries sit at each stage, at a glance.

Send us your Catering price list,
and we show it answering from that.

No payment details. Within one business day you get a recording of the AI answering your customers' ten most common questions from your own price list — and if it is not right, you stop there.

9:00 AM — the owner’s screen9:00 AM — the owner’s screen✓Provisional holdSarah Park · 15th next month · 85 guests · Th…#Draft quote #0521standard $2,720 · confirmed after the visit@Site-visit taskThu 3:00 PM Palo Alto · lift · parking · 6 ve…!Waiting for a personper-head discount request · full thread attac…
What the call produced, waiting on the morning screen.
Hear it answer from your Catering price list before you decide.Get my plan↗