Counseling · couples & family · adolescents

The first call takes courage.
It must not reach voicemail.

People ring a counseling centre at nine at night, after a week of rehearsing. If nobody answers, most never ring again.

The call at nine at night

After the last session ends,
this is how it goes.

Mindgrove Counseling · Incoming callWednesday 9:14 PM · after hours · a fictional centreFrom
Simulation · sample data

What it captured — with the source of every field

The customer record — one, not three

Sophie Yoon Phone

Scripted simulation · sample data · both voices were synthesised for this demo · figures are an example price list. To hear the real AI, call +82 70-5277-0820.

Not a customer case — an example of how the product answers once this trade’s price list and safety rules are loaded. Amounts are typical published ranges; what is actually quoted comes from the price list the director enters.

When it is missed

A missed call
is written down nowhere.

A centre's first inquiries come in the evening, after the last session, because daytime takes a courage many callers do not have yet. A missed first call does not go to another centre; it simply disappears. Had it connected, it was ten or twenty sessions, and above all the first day somebody got help.

Closed hoursClosed hours06121815 hoursof 24 hoursclosedopen 9–18closed9:14 PM — callcalls still arrive in these hours
Open about nine of the day’s twenty-four hours. Calls arrive in the other fifteen too.
What it will not do

The things a machine
must not say in this trade.

The four below are not settings you switch on and off. They are blocked from the start when the Counseling & therapy answering is built. Anything that touches them is not answered — it goes to a person.

  • Never names a diagnosis."Is it depression" or "it sounds like panic attacks" goes unanswered. A counsellor looks at that with the client, in the room.
  • Never promises a result.No "you will feel better in six sessions", no "the marriage can be saved". Length and direction are set after the intake.
  • Never says whether anyone is a client.A spouse or a parent asking if someone attends gets no answer. Attendance itself is confidential.
  • Any mention of self-harm ends the booking.The AI reads the crisis line, stays on the call and connects the on-call counsellor immediately.
The gate before a personThe gate before a personThe customer asks“I've never done this before. I'd like …”On the price list?Needs a judgement?Safety involved?It answersword for word, with the sourceHanded to a personthe whole conversationevery captured fieldwhy it stopped
On the price list it answers; a judgement or a safety issue goes to a person — with the whole conversation and every captured field.
If something goes wrong
  • If an AI answer causes a loss, our liability is capped at the fees you paid in the three months before the month of the incident. Losses from our wilful misconduct or gross negligence are compensated as the law provides, outside that cap. Terms §7 →
  • Every call leaves a recording (you can switch it off), a summary, and the facts it answered from. Those records belong to you and can be exported in full at any time. Terms §8 →
  • Replies are composed by a language model running in the United States. Customer records, bookings and call recordings are stored on our production servers in Seoul. Where the data lives →
What is left behind

When the call ends,
these fields are already filled.

The Counseling & therapy CRM comes with Counseling & therapy fields. You do not bend a generic CRM's blanks to your trade over months — it is written in your trade's words from day one.

Customer recordCustomer recordSophie Yoon555-07··PhoneWhatsAppIndividual, couple, fafrom the callFirst contact or returfrom the callIntake slot bookedfrom the callSession fee quoted frofrom the call
The card a call leaves behind, with the source of every field.
Individual, couple, family or adolescentFirst contact or returningIntake slot bookedSession fee quoted from the schedulePreferred counsellor, or noneCrisis protocol triggered or not
Pipeline

Where every inquiry stands,
on one line.

Inquiry→Intake booked→Intake→Counsellor matched→Ongoing sessions
PipelinePipelineInquiry4Intake bo3Intake2Counsello1Ongoing s1
The Counseling & therapy pipeline as it is. How many inquiries sit at each stage, at a glance.

Send us your Counseling & therapy price list,
and we show it answering from that.

No payment details. Within one business day you get a recording of the AI answering your customers' ten most common questions from your own price list — and if it is not right, you stop there.

9:00 AM — the owner’s screen9:00 AM — the director’s screen✓New intakeSophie Yoon · Thu 7:00 PM · first visit#Registration #C0412intake $130 · sent by text · opened@Director taskintake form ready by Thu 6:30 PM · no crisis …!Waiting for a personquestion about another person attending · ful…
What the call produced, waiting on the morning screen.
Hear it answer from your Counseling & therapy price list before you decide.Get my plan↗