Acupuncture · herbal medicine · traditional clinics

The lunch-hour call
from a car accident.

Whiplash after a rear-end collision, a back that seized overnight. Those calls come during the one hour the door is locked.

The lunch-hour call

While the door is locked for an hour,
this is how it goes.

Willow Acupuncture Clinic · Incoming callThursday 12:52 PM · lunch hour · a fictional clinicFrom
Simulation · sample data

What it captured — with the source of every field

The customer record — one, not three

Ethan Cole Phone

Scripted simulation · sample data · both voices were synthesised for this demo · figures are an example price list. To hear the real AI, call +82 70-5277-0820.

Not a customer case — an example of how the product answers once this trade’s price list and safety rules are loaded. Amounts are typical published ranges; what is actually quoted comes from the price list the practitioner enters.

When it is missed

A missed call
is written down nowhere.

Half of a clinic's new patients are injury claims, and they call the day after the accident, in daylight. If that is the lunch hour, the call goes to the clinic next door. A claim patient comes back ten times or more, then for a herbal course, then with the family. One call lost at lunch is a month of visits.

Closed hoursClosed hours06121815 hoursof 24 hoursclosedopen 9–18closed12:52 PM — callcalls still arrive in these hours
Open about nine of the day’s twenty-four hours. Calls arrive in the other fifteen too.
What it will not do

The things a machine
must not say in this trade.

The four below are not settings you switch on and off. They are blocked from the start when the Acupuncture & traditional medicine answering is built. Anything that touches them is not answered — it goes to a person.

  • Never names a constitution or a condition."You sound like a cold type" or "that is a pulled muscle" is a consultation. Weakness on one side of the body ends the booking and the AI reads the emergency instruction.
  • Never promises what a herbal formula will do, or how long treatment takes.It quotes the price of a course from the schedule and stops. Whether to prescribe one, and how many weeks of visits follow, is the practitioner's decision.
  • Never tells anyone to stop a prescribed medicine.Whether herbs and a prescription can be taken together, or what to pause, is decided by the practitioner with the prescription in front of him.
  • Never confirms that a claim or a plan will pay.The insurer decides whether a claim is open. The AI says only that a claim number is what the clinic needs.
The gate before a personThe gate before a personThe customer asks“I was rear-ended yesterday and my neck…”On the price list?Needs a judgement?Safety involved?It answersword for word, with the sourceHanded to a personthe whole conversationevery captured fieldwhy it stopped
On the price list it answers; a judgement or a safety issue goes to a person — with the whole conversation and every captured field.
If something goes wrong
  • If an AI answer causes a loss, our liability is capped at the fees you paid in the three months before the month of the incident. Losses from our wilful misconduct or gross negligence are compensated as the law provides, outside that cap. Terms §7 →
  • Every call leaves a recording (you can switch it off), a summary, and the facts it answered from. Those records belong to you and can be exported in full at any time. Terms §8 →
  • Replies are composed by a language model running in the United States. Customer records, bookings and call recordings are stored on our production servers in Seoul. Where the data lives →
What is left behind

When the call ends,
these fields are already filled.

The Acupuncture & traditional medicine CRM comes with Acupuncture & traditional medicine fields. You do not bend a generic CRM's blanks to your trade over months — it is written in your trade's words from day one.

Customer recordCustomer recordEthan Cole555-05··PhoneWhatsAppComplaint and when it from the callAuto claim, insurance from the callFirst-visit slot bookefrom the callFee quoted from the prfrom the call
The card a call leaves behind, with the source of every field.
Complaint and when it startedAuto claim, insurance or self-pay, and claim numberFirst-visit slot bookedFee quoted from the practitioner's scheduleHerbal-formula question passed to the practitionerConfirmation text with claim checklist sent
Pipeline

Where every inquiry stands,
on one line.

Inquiry→Visit booked→Consultation & acupuncture→Course planned→Course of visits
PipelinePipelineInquiry4Visit boo3Consultat2Course pl1Course of1
The Acupuncture & traditional medicine pipeline as it is. How many inquiries sit at each stage, at a glance.

Send us your Acupuncture & traditional medicine price list,
and we show it answering from that.

No payment details. Within one business day you get a recording of the AI answering your customers' ten most common questions from your own price list — and if it is not right, you stop there.

9:00 AM — the owner’s screen9:00 AM — the practitioner’s screen✓New claim patientEthan Cole · seen yesterday 3:20 PM · next vi…#Herbal quote2-week course $180 · prescribing decided by t…@Desk taskconfirm claim number with insurer · owner: Eu…!Waiting for a persontreatment-length question · full thread attac…
What the call produced, waiting on the morning screen.
Hear it answer from your Acupuncture & traditional medicine price list before you decide.Get my plan↗