Tours · activities · experiences

Tomorrow’s trip is booked
from a hotel bed at ten at night.

Travellers plan the next day after dinner, back at the hotel with the weather app open. The guide is asleep before an early launch, and the call nobody answers goes to the operator with the online form.

A call the night before the launch

While tomorrow is planned from a hotel bed,
this is how it goes.

Tidewater Kayak Tours · Incoming callFriday 10:04 PM · the night before launch · a fictional tour operatorFrom
Simulation · sample data

What it captured — with the source of every field

The customer record — one, not three

Mina Choi Phone

Scripted simulation · sample data · both voices were synthesised for this demo · figures are an example price list, not a real business's prices. To hear the real AI, call +82 70-5277-0820.

Not a customer case — an example of how the product answers once this trade’s price list and safety rules are loaded. Amounts are typical published ranges; what is actually quoted comes from the price list the tour operator enters.

When it is missed

A missed call
is written down nowhere.

Two seats on a sea-kayak tour are a hundred-and-seventy-dollar booking, and a family of four is twice that. The call comes at ten because that is when travellers plan, and the operator who does not answer hands the seats to the next search result. A boat that launches with empty seats loses them for good in high season.

Closed hoursClosed hours06121815 hoursof 24 hoursclosedopen 9–18closed10:04 PM — callcalls still arrive in these hours
Open about nine of the day’s twenty-four hours. Calls arrive in the other fifteen too.
What it will not do

The things a machine
must not say in this trade.

The four below are not settings you switch on and off. They are blocked from the start when the Tours & activities answering is built. Anything that touches them is not answered — it goes to a person.

  • It never confirms a weather-dependent departure.Wind and swell decide whether the boat goes out, and the operator reads them at first light. The AI holds the seat, states the refund rule and leaves the confirmation to a person.
  • It never decides whether someone is fit to take part.Pregnancy, a heart condition or a back operation is a safety question, not a booking question. It goes straight to the operator.
  • It never invents a group discount.It quotes list prices and the group terms on the sheet. Asked what ten people would cost, it does not make up a number that is not there.
  • It never sells past the seat count.It books only from the seats left on each departure. When a departure is full it takes a waitlist entry and calls back in order if a seat opens.
The gate before a personThe gate before a personThe customer asks“Do you have room for two adults on the…”On the price list?Needs a judgement?Safety involved?It answersword for word, with the sourceHanded to a personthe whole conversationevery captured fieldwhy it stopped
On the price list it answers; a judgement or a safety issue goes to a person — with the whole conversation and every captured field.
If something goes wrong
  • If an AI answer causes a loss, our liability is capped at the fees you paid in the three months before the month of the incident. Losses from our wilful misconduct or gross negligence are compensated as the law provides, outside that cap. Terms §7 →
  • Every call leaves a recording (you can switch it off), a summary, and the facts it answered from. Those records belong to you and can be exported in full at any time. Terms §8 →
  • Replies are composed by a language model running in the United States. Customer records, bookings and call recordings are stored on our production servers in Seoul. Where the data lives →
What is left behind

When the call ends,
these fields are already filled.

The Tours & activities CRM comes with Tours & activities fields. You do not bend a generic CRM's blanks to your trade over months — it is written in your trade's words from day one.

Customer recordCustomer recordMina Choi555-07··PhoneWhatsAppTour and departure timfrom the callHeadcount (adults, chifrom the callPrice from the rate cafrom the callProvisional or confirmfrom the call
The card a call leaves behind, with the source of every field.
Tour and departure timeHeadcount (adults, children) and agesPrice from the rate cardProvisional or confirmedHealth, swimming ability and anything to checkMeeting-point and go/no-go texts sent
Pipeline

Where every inquiry stands,
on one line.

Inquiry→Provisional hold→Confirmed and paid→On the water→Review and rebooking
PipelinePipelineInquiry4Provision3Confirmed2On the wa1Review an1
The Tours & activities pipeline as it is. How many inquiries sit at each stage, at a glance.

Send us your Tours & activities price list,
and we show it answering from that.

No payment details. Within one business day you get a recording of the AI answering your customers' ten most common questions from your own price list — and if it is not right, you stop there.

9:00 AM — the owner’s screen6:40 AM — the operator’s screen✓Provisional holdMina Choi · today 9:30 AM · 2 adults · in the…#Sheet #0524$170 · sent by text · opened@Operator taskcheck the sea state at 6:30 and send the go o…!Waiting for a personpregnancy question · full thread attached · o…
What the call produced, waiting on the morning screen.
Hear it answer from your Tours & activities price list before you decide.Get my plan↗