Official WhatsApp Business API

Where the world texts, your business books.

For most of your customers, buying starts in a chat thread — and stops there, because a thread is not a booking. Saleringo answers on your WhatsApp number at 11 PM on a Friday, holds the slot, prices the quote off your own list, and writes the customer into a CRM built for your trade.

●Official Business API ●Your number, kept ●Templates handled for you ●One inbox with calls & chat
For the people who answer the messages themselves — taking our first customers now
23:04 Answers while you sleep A message at 23:04 gets a real answer at 23:04 — in the language it was written in.
Your facts Approved facts only Rates, policies, availability. Anything else goes to a person, with the full thread attached.
23:04WHATSAPP BUSINESS
S Your business
Business API · online
Hi! We land at 11 PM Friday — is late check-in ok? Do you have a double free?
Yes — self check-in after 10 PM with a door code. A double is open Friday at $320, breakfast included. Want me to hold it?✓✓
Yes please 🙏
Held until noon tomorrow. Our manager confirms before any payment.✓✓
✓ Priced from your rate card ✓ Guest record created
Official Meta Business API Your own number and an approved business profile — not a gray-market bot that gets the number banned.
One inbox Right beside your calls WhatsApp threads land next to phone calls and web chats, on the same customer record.
The reception desk of a boutique hotel, lit and waiting for a late arrival
23:04 · the guest is already in a taxi

The message that decides where they sleep.

Late arrivals don’t call. They open WhatsApp, message three places, and stay at whichever one replies first. At 23:04, that is almost never a person.

1Answered in seconds — not at 9 AM tomorrow, when the guest has already booked somewhere else. 2Straight from your rate card — room types, prices, pet rules, late check-in. Nothing invented. 3Held, never sold — the AI holds the room; your manager confirms before any payment is taken.
The lobby of a boutique hotel, empty and lit by evening light
“We land at 11 PM — is late check-in ok?” Guest · 23:04 local time
“Yes — self check-in after 10 PM. A double is open Friday at $320 with breakfast.” Answered in 9 seconds ✓✓
What it leaves behind

A booking is one night. A contact is next year.

Three front doors, one record, and a way back to the person. The number from a call, the name and address a chat asks for, the account a messenger thread carries — all three land in the same customer record, which is what you send the confirmation from, chase the unanswered quote from, and build next month’s offer from. Marketing consent is asked for and stored per contact, and the export is yours.
Built on Meta’s Business Platform

The real API.
Not a gray-market hack.

Unofficial WhatsApp bots get numbers banned — usually on the busiest week of the year. Saleringo runs on the official Business API: the boring, compliant way, set up with you.

☎

Your number, officially registered

Connect the number your customers already have saved, or start fresh with a new one. Your business profile — name, logo, hours — goes through Meta’s business verification, and we walk you through every step of it.

✓

Approved templates, handled

Outside the service window, WhatsApp only allows pre-approved message templates. We draft, submit, and maintain yours — reminders, confirmations, order updates — so Meta’s policy is our problem, not yours.

▤

Every thread in one inbox

WhatsApp conversations land next to your phone calls and website chats. Your team sees who the AI handled, who needs a person, and what got booked — one place, no app-switching, no lost thread.

The 24-hour rule, demystified

WhatsApp has rules.
We play by them.

Meta’s service window is the one thing most businesses get wrong on WhatsApp. Here it is on a single line — and here is how Saleringo stays inside it without you ever thinking about it.

SERVICE WINDOW — FREE-FORM REPLIES TEMPLATES ONLY 0h6h12h 18h24hafter Customer messages you Customer replies ↻ Approved template goes out AI answers, quotes, books 24 quiet hours pass Service window opens · 0:00 Clock resets · another 24h One reply reopens the window Free-form, in seconds Window closes
Templates in action

A reminder goes out.
A conversation comes back.

You never have to think about the window. The AI replies freely while it is open, and switches to your approved templates the moment it closes.

1Template sent outside the window — appointment reminders, booking confirmations, order updates. 2Customer replies — the window reopens and the AI answers free-form, from your approved facts. 3Outcome logged — rescheduled, confirmed, or handed to a person. Nothing falls through.
Appointment reminder flow WhatsApp
S Your business
Business API · online
Approved template · sent outside the window
Reminder: your appointment is Thu, Aug 21 at 2:30 PM. Reply 1 to confirm, 2 to reschedule.✓✓
2 — can we do Friday morning instead?
Friday Aug 22 has 9:40 AM or 11:10 AM open. Which works better?✓✓
9:40 please
Done — moved to Friday at 9:40 AM. See you then!✓✓
✓ Rescheduled · calendar + CRM updated

Inside the window you write freely and Meta charges nothing. Outside it, you send a template you have already approved, and Meta charges for that one message. That is the whole 24-hour rule — and why nothing is sent that you have not seen. See what a WhatsApp month costs  →

Where your buyers already are

Messaging is
where the world buys.

In much of the world, a business without a live chat thread reads as a business that is closed. Email gets ignored. The phone goes to voicemail. The message gets answered — by whoever answers first.

A boutique owner on the phone among the racks Retail & boutiques “Do you have it in a 38?” arrives at 21:40, from three time zones
A florist taking a call at the counter, wrapped orders waiting beside her Studios & makers Quotes, delivery windows and order updates — all in one thread
Someone messaging from a street abroad, suitcase beside them Stays, clinics & venues The booking goes to whoever replies before the guest falls asleep

Illustrative of the businesses WhatsApp answering is built for — not customers of Saleringo.

your customer’s language, auto-detected The reply comes back in the language it was sent in
LATIN AMERICA

WhatsApp is the phone book.

In Brazil, Mexico and Colombia, a business that lists a number but never replies on WhatsApp reads as closed. Quotes, bookings and follow-ups all happen in the thread.

Prices in USD · answers in Portuguese & Spanish
EUROPE

Travel and care book by chat.

Across Spain, Italy, Portugal and the Netherlands, guests and patients message before they ever call. Stays, clinics and venues win the booking on reply speed, not on ad spend.

Prices in EUR / GBP · local time handled
SOUTHEAST ASIA

The messenger is the storefront.

In Indonesia, Malaysia and Singapore the website is the brochure and the chat thread is the counter. If nobody is behind the counter after 6 PM, the sale walks.

24/7 cover · human handoff on request
SOUTH ASIA

The front desk is a chat thread.

In India, patients and customers message long before they call — clinics, salons and academies book, reschedule and follow up entirely inside WhatsApp. A business that replies in the thread within minutes takes the booking.

Answers in English & Hindi · chat and WhatsApp live today · voice not yet
GULF & MENA

Business runs on the thread.

From Dubai to Riyadh, WhatsApp carries the inquiry, the quote and the confirmation. Clinics and venues serving residents and visitors answer in two languages in the same conversation.

Answers in Arabic & English · local time handled

Channel habits differ market by market. We check yours during onboarding — and tell you honestly if WhatsApp is the wrong channel for your customers.

One inbox · every channel

WhatsApp threads don’t
live in a separate app.

Your team sees every conversation in one place — who the AI handled, who needs a person, and what got booked. On the laptop at the desk, and on the phone in your pocket.

Read a full call, start to finish
app.saleringo.com/inbox ALL CHANNELS · 28 OPEN ✆ M. Rodriguez · call AC repair — emergency slot booked ▬ Emma & James · web chat 120 guests, Oct 12 — tour held ✓ L. Peeters · WhatsApp Double room Friday — held till noon ✓ A. Haddad · WhatsApp Airport transfer — quoted, awaiting reply L. Peeters WHATSAPP Double room Friday? We land at 11 pm — late check-in ok? Yes — self check-in after 10 pm. A double is $320 with breakfast. Want me to hold it? Yes please! Held until noon tomorrow. Our manager confirms before payment. ✓ Guest record created · hold logged SERVICE WINDOW 18h left to reply FREE-FORM REPLIES Open until 23:04 AFTER THAT Approved template ✓ PRE-APPROVED BY META Saleringo tracks this per thread. Your team never has to think about it.
One list · phone, web chat and WhatsApp · window tracked per thread
After the thread

A reply is not a booking.

Every other messenger tool stops at “the AI replied”. That leaves the actual job — the diary, the estimate, the customer record, the month-end number — exactly where it was. Saleringo is the CRM for your trade with a messenger agent on the front of it.

What a thread usually becomes
  • ✕Answered at 23:04, then nothing — nobody moved it into the diary
  • ✕The price is retyped by hand tomorrow, if anyone has time
  • ✕The customer exists only inside one phone, in one person’s chat list
  • ✕Month end arrives and nobody can say what WhatsApp was worth
What it becomes here
  • ✓The slot is held on your real calendar before the thread ends
  • ✓The estimate is priced off your own list and sent the same hour
  • ✓The customer is written into one record — phone, chat and messenger merged
  • ✓Monday shows what the channel booked, quoted and earned
01Replied On your own number, in the language the message arrived in, at any hour.
02Booked A real slot held against your live calendar, confirmed back in the same thread.
03Quoted Priced from your list — options, add-ons and the discount rules you set.
04Filed Customer, summary, intent, sentiment and the next action, written for you.

It holds the slot, then prices it

The AI checks your live calendar — opening hours, buffers, who is free — and holds the time while the customer is still typing. Then it builds the estimate from the price list you already keep. It never invents a number. Anything outside your rules goes to a person instead of a guess.

Bookings — this weekLive
Mon – Fri4 booked from messages
Mon
Tue
Wed
Thu
Fri
10:00
10:00
10:00
10:00
10:00
12:30
12:30
12:30
12:30
12:30
16:00
16:00
16:00
16:00
16:00

Marked AI — booked straight out of a WhatsApp thread.

Estimate #0612
Built from the thread · sent 5 minutes later
Sent
Two nights, double roomfrom your rate card$430
Late check-outadd-on requested in chat$40
Direct-booking ruleyour own discount−$35
Total$435

Sample figures. Auto-send for standard requests, hold for your approval above a threshold you set.

It writes the customer down — once

Someone who rang last month and messages you today is the same person, in the same record. The summary, what they wanted, how they sounded and what happens next are written while the thread is still open, so nobody has to remember it later.

AM A. MoreauReturning — phone in March, WhatsApp today Quote sent
SummaryAsked for two nights over a weekend, then whether late check-out is possible and what the cancellation window is.AI written
IntentHigh — gave dates without being asked
SentimentPositive, price-aware
ChannelsPhone → WhatsApp · merged into one record
Next actionFollow up on the cancellation terms — day +2Auto

And a Monday number for the channel

How many messages arrived, how many the AI closed alone, what got booked and quoted — and how WhatsApp compares with your phone and your website. Export it to PDF or Excel when someone asks.

Saleringo — ReportsLive
Messages
184
92 outside office hours
Closed by AI
81%
19% passed to a person
Booked
37
plus 14 open quotes
WhatsApp$18.3k
Phone$13.9k
Web chat$7.2k
184Inquiry
37Booked
14Quoted
9Won
PDF exportExcel exportWeekly email

Product illustrations with sample data. Stages, fields, price rules and reports are set up around your business — your figures are your own.

Pricing

WhatsApp ships with Grow.

From $249 a month — website chatbot, lead inbox, automations and WhatsApp together. Messaging is billed by usage, because it costs us by usage.

$249/mo
Grow plan — WhatsApp, chatbot, automations, 5 seats
$0.02/msg
only beyond your plan’s conversation allowance — metered transparently
+ Meta fee
Meta charges per template message it delivers, not per conversation. Replies inside the 24-hour window a customer opens are free; passed through at cost, and the rate varies by category and country
1 inbox
calls, web chat and WhatsApp together — included, not an add-on
↺Month to monthNo annual lock-in. Cancel before the next cycle and nothing renews.
◎Rates shown firstWe show Meta’s template rates for your country and message category before you go live.
%Founding pricing50% off the first 3 months for the founding cohort — locked at that rate.
→Human handoffWhen the AI is not sure, it stops and hands the thread to your team.
One metered conversation, line by line
S Saleringo · your inn
WhatsApp Business · conversation #4182
Do you have a double room this Friday? We land at 11 pm.
Yes — $320 with breakfast, and self check-in after 10 pm. Want me to hold it?✓✓
Yes please!
Held until noon tomorrow. Our manager confirms before any payment.✓✓
✓ Room held · guest record created 4 messages · inside one 24-hour conversation Within the Grow allowance — $0.00 extra

Beyond your allowance the same conversation bills at $0.08 plus $0.02 a message — about $0.16 for the thread above, plus Meta’s per-country fee at cost.

No surprise invoice: usage is metered in the dashboard as it happens, and we tell you before a plan no longer fits.
What you are choosing between

Four ways to handle a WhatsApp message.

Three of them already exist in your business. Here is what each actually costs — including the one that looks free.

Unanswered
$0
  • ·The message sits until someone opens the app
  • ·Guests book whoever replied first
  • ·The 24-hour window closes unnoticed
  • ·No record anywhere but one phone
Unofficial bot
cheap — until it isn’t
  • ·Runs outside the official Business API
  • ·Your number can be limited or banned
  • ·Templates are not reviewed, so sends fail
  • ·No support to escalate to when it breaks
Staffed replies
salaried
  • ·Good — during one shift, in one language
  • ·Overseas guests write while the desk is dark
  • ·Someone must watch the window clock
  • ·Cost grows with every extra thread
Saleringo on WhatsApp
from $249 /mo
  • ✓Official Business API, your own number
  • ✓Replies in minutes, in the guest’s language
  • ✓Window and templates handled for you
  • ✓Every thread in the same inbox as calls and chats

Columns describe how these options generally work, not quotes for your business. The number-ban risk in column two is Meta’s published enforcement policy for unofficial access — worth reading before you buy any WhatsApp automation.

Channel roadmap — no vaporware

One messenger today. More on the way.

We would rather ship one channel that works than four that half-work. WhatsApp is live; the rest is on the roadmap — and founding customers vote on what ships next.

Live today
WhatsApp Business API Google & Outlook Calendar Webhooks
On the roadmap — founding customers vote
Instagram DM Facebook Messenger LINE
A warm guest room of a small seaside inn, its door open to the veranda Founding cohort · open

The first inn to hand us their late-night thread.

We are onboarding a small number of boutique stays, clinics and venues by hand — building the knowledge base with you, and drafting your first templates in the same week.

YOUR LOGO HERE AND YOURS STILL OPEN

One messenger answers today and the rest are dated, not promised. When one of them ships, this list gets shorter — it does not get longer.

A person on a phone at dusk with blurred city lights behind 23:04, somewhere

Nobody waits until morning any more.

They type the question, send it to three businesses, and go with the first real answer. The rest of this page is the boring detail behind making sure that answer is yours.

✓✓ Answered from facts you approved — or handed to a person
WhatsApp questions, answered

Before you ask.

Can I keep my existing WhatsApp number?

Yes. We connect the number your customers already have saved to the official Business API — or you can start with a new one. One honest caveat: moving to the API means leaving the WhatsApp Business app, and old chat history does not migrate. We walk you through the switch during onboarding.

How long does template approval take?

Meta reviews every template. In our experience most are approved within a business day, though some take longer or get rejected on wording. That is why we draft and submit templates for you — reminders, confirmations, order updates — and handle any rejections until they pass.

Can I send marketing blasts?

No — and that is deliberate. Saleringo is built for answering inquiries and sending transactional notifications: reminders, confirmations, updates. Bulk promotional broadcasts damage your number’s quality rating with Meta and violate spam policies, so we do not do them.

Which countries does it work in?

The WhatsApp Business API works in most countries where WhatsApp operates — which is most of the world. Since 1 July 2025 Meta charges per template message delivered, not per conversation. The rate depends on the template’s category and the customer’s country. Replying inside the 24-hour window a customer opens costs nothing.

What happens when the AI does not know something?

It says so, and hands the thread to your team with the full conversation attached. Every answer it does give traces back to a fact you approved, with a source and an expiry date — so it will not invent a price, a policy, or an availability that does not exist.

How long does setup take?

Business verification with Meta is the slow part and it is out of our hands — it usually takes a few days. On our side, we build your knowledge base with you and draft your first templates in the same week. You approve every fact before anything goes live.

See exactly what a WhatsApp month costs  →

You have seen the messenger half

It answers in the app they already have open. The point is not the channel — it is that the booking, the quote and the customer record come out identical whichever one they used.

See all three channels land on one record↗

Your customers are already typing.
Be the business that replies.

Join the founding cohort — 50% off for 3 months, onboarding with a human, and WhatsApp answered from facts you approved.

Not sure WhatsApp is your channel? Tell us your market — we will say so if it is not.

Get my plan

Tell us your trade and we send back the plan for it: what your messenger agent would answer, how your calendar and price list get connected, what the Meta side involves, and what the first month costs. A person writes it.

14-day refund·Cancel anytime·No lock-in

A person replies within one business day. No newsletter, no spam. It answers only from a fact base you approve line by line.

A message at 23:04 becomes a booked, priced, filed customer — if something replies. Get the plan for my trade↗