- →Quotes the after-hours call-out from your rate card
- →Dispatches the on-call tech and texts an ETA
- →Hot-lead alert to your phone on emergencies
- →Follow-up if the quote goes unanswered
A pack is not a chatbot personality.
It is a CRM with your trade's fields already in it.
Five rows per pack: what it books, what it collects, the pipeline it moves a customer along, what fires on its own, and the one thing it will never do. Four of the twenty-five are opened up below. This is the specification — not a brochure line.
- →Sends intake forms on the channel they wrote from
- →Flags the insurance question to your front desk
- →Quotes ranges from your fee guide, with the exam caveat
- →Queues recall reminders against the record
- →Quotes the direct rate in the guest's language
- →Holds the room and sends the check-in code rules
- →Reminds you before a hold lapses
- →Follows up if the guest goes quiet
- →Sends the package sheet the moment they ask
- →Prices the quote from your package list and off-peak rules
- →Holds a tour slot and sends the calendar invite
- →Alerts your events manager while they are still deciding
The other twenty-one packs are written the same way — same five rows, one page each, and only when we can fill all five without a maybe. Every pack runs on one product: one inbox, one pipeline board, one customer record, one set of reports. A pack changes the vocabulary, fields, stages and guardrails — not the software.
See the CRM under every pack↗ My trade isn't here yet →
Home Services
The furnace dies at 2 AM. Your voicemail is not a plumber — and the homeowner is already dialling the next number on the list.
Three questions, and the third one is why a plumber buys this: the emergency reaches a person while the caller is still on the line.
Open the Home Services pack →
Photography is illustrative — the kind of practice this pack is built for, not a named customer and not a testimonial.
Dental
Your team goes home at 6. New patients call at 7:10, hear four rings and a beep, and book with the practice two streets over.
The first two fill a chair. The third is where it stops and hands you the insurance question rather than guessing at it.
Open the Dental pack →
online · 11:04 PM
Boutique Stays
The guest messages your page at 11 PM. Six minutes later they book the same room on a travel site — and you pay for the privilege.
A held room, in the guest’s own language, at your direct rate — before an OTA gets the chance to take its cut.
Open the Boutique Stays pack →
Wedding & Event Venues
Couples plan their wedding on the sofa at midnight. Your tour calendar opens at 10 AM — by then they have three other venues in the inbox.
It will hold a tour and it will never hold a date. On a wedding, that distinction is the whole product.
Open the Venues pack →Twenty-five rooms. One product.
Twenty-five different vocabularies.
Every trade below has a pack on a page of its own: the fields, the pipeline stages, the refusals, and one worked after-hours call. All twenty-five are in early access with a founding cohort — none claims a customer we do not have. Two tiles are not trades: one is a time zone, and the last one is yours.
Health & care
A clinical question the AI must refuse, and a diary that has to fill anyway.
- Dental New patients and recalls. The chair is full, the desk is not — and the call about an implant quote comes in at 7:10 PM. 0diagnoses the AI is allowed to make
- Clinics & med-spa Multilingual appointment intake with a hard rule: no clinical advice, ever. Anything close to it goes straight to your staff. 0medical claims the AI is allowed to make
- Veterinary Boosters, estimates and nurse clinics booked out of hours — while toxicity, dosage, symptoms and end-of-life go straight to a vet. 0clinical judgements the AI is allowed to make
- Senior living & care The enquiry line answered at any hour and your published fee schedule read as written — with a named person put on the line for anything clinical or safeguarding. 0clinical or safeguarding calls the AI handles alone
- Pharmacy Refill pickups and stock checks answered while the pharmacist is counting. Every dose and interaction question reaches her as written, never answered. 0dosage changes the AI may suggest
- Hospitals & outpatient The overflow from the main number at opening: outpatient slots booked from the timetable, referrals logged, and every result request passed to the ward unread. 0test results the AI reads out
- Physio & rehab First inquiries about manual therapy answered while the physio is with a patient: fee read from the schedule, assessment booked, and no promise about recovery. 0recovery promises the AI makes
- Acupuncture & traditional medicine Injury-claim and first-visit calls answered through the locked lunch hour: slot booked, claim number captured, and no opinion on herbs, constitutions or what to stop taking. 0herbal formulas the AI recommends
- Opticians Lens, frame and contact questions answered while the optician is testing someone else: price from the list, slot tonight, and no opinion on why the caller's eyes changed. 0eye conditions the AI explains
- Counseling & therapy The first, hesitant call at nine at night answered: fee read as published, intake booked, and no diagnosis. A single mention of self-harm puts a counsellor on the line. 0diagnoses the AI offers
- Imaging & health-screening centers The 8:30 AM referral booked into the afternoon MRI slot at the self-pay list price — with the old X-ray and the “do I really need this” question left to the radiologist. 0scan results read out by phone
And two that are not trades
One is a time zone. The last one is yours, and it is empty on purpose.
- Selling across time zones Inbound travel, international students, export sales. When your customers wake up as you sleep, the trade matters less than the hour.
- Your trade If your trade is not one of the sixty-five above, there is no pack for it and this tile stays empty until there is. Tell us the trade and the hour your calls arrive.
- Schools & international schools The eight-o’clock parent given tuition and the application deadline from your own sheet and booked onto Thursday’s tour — with nothing said about whether the child will be admitted, and any safeguarding call handed to a person at once. 0admission odds or placement levels given on the phone
Home & property
Something is broken now. The caller wants a price and a time, in that order.
- Home services HVAC, plumbing, electrical. Emergency intake at 2 AM, the after-hours call-out fee quoted from your approved list — never guessed. 0call-out fees invented — the rate comes off your approved list
- Pest control Triaged by species, site and who is at risk, then the van booked — and never a species named down the phone or a treatment called safe. 0species named and no treatment called safe
- Property management The 1 AM leak, made safe and dispatched to the approved contractor — inside the landlord’s spend limit, with every step timestamped. 0liability decisions the AI is allowed to make
- Estate & lettings The 8:52 PM portal enquiry answered, every applicant asked the same approved questions in the same order, the viewing booked. 0valuations, and no opinion on an offer
- Cleaning services The 11:20 AM move-out call: a range from your own list, the Saturday crew held, the address requested for a real quote — and no final price on a house nobody has seen. 0prices fixed on a home nobody has seen
- Renovation contractors The 2:35 PM bathroom-remodel call answered over the tile saw: a range from your own sheet, a free site visit booked for Saturday — and no estimate or completion date fixed before anyone has measured. 0estimates confirmed before a site visit
- Landscaping & lawn care The 10:30 AM call taken while you are on the mower: the mowing rate from your own list, the free estimate visit booked for Thursday — and no tree-work price or work date fixed before anyone has seen the yard. 0quotes given before seeing the job
- Locksmiths The 11:05 PM lockout: the ETA and the after-hours range from your own list, a dispatch booked, the ID check at the door explained — and anyone locked inside sent to 911 before anything else. 0identities verified over the phone
- Appliance repair The 4:15 PM dead-washer call answered between jobs: the diagnostic fee and a repair range from your own list, tonight’s slot booked, the model photo requested — and no cause or final bill named before the panel comes off. 0faults diagnosed from a description
- Dry cleaning & laundry The 8:10 AM call at the press: the suit priced from your own list, Thursday’s turnaround and a free pickup booked — and the wine stain never promised to come out. 0stains the AI is allowed to guarantee
- Home security & CCTV installers The 8:41 PM call after the neighbours’ break-in: packages quoted from your own sheet and a survey held for two — with no promise that a camera keeps anyone out. 0burglaries promised prevented over the phone
- Solar & energy installers The Saturday-morning call with a $340 bill: system price and survey fee from your sheet, a survey held for Tuesday — and no savings figure, no payback period, no rebate verdict. 0payback periods or rebate verdicts given on the phone
Vehicle, plant & storage
An asset, a duration and an authorisation — agreed before anyone turns a wheel.
- Auto repair The ramp booked and the diagnostic quoted at a quarter to seven — and never a repair priced before the car is on the ramp. 0repairs priced before the car is on the ramp
- Equipment & tool hire The whole rate quoted off your own rate card and kit reserved by date range and depot — never a machine the hire sheet has not got free. 0machines promised that the sheet has not got free
- Self-storage “A two-bed flat’s worth” turned into a unit size, the fee, deposit and insurance quoted, the enquiry held — and no unit ever promised. 0units promised before your manager checks the board
- Movers & removals Both postcodes, the floor, the lift, the parking and the date taken down and the pre-move survey booked — and never a price on a move nobody has seen. 0moves priced before a surveyor has seen them
- Car wash & detailing The Saturday-morning SUV quoted off your own per-vehicle list and a bay held for 3:00 PM — and never a promise that the coffee stain will come out. 0stains promised gone before the owner has seen the seat
- Car dealerships The 9:47 PM listing inquiry checked against live stock and a test drive booked for two — with no monthly payment and no trade-in figure given. 0finance terms or trade-in values quoted on the phone
- Towing & roadside The 2:13 AM shoulder call: injuries and lane position asked before anything else, the duty driver dispatched off the rota with an ETA — and no repair diagnosed by phone. 0repairs diagnosed or priced before a driver reaches the scene
- Computer & phone repair The 9:04 PM dead laptop the night before a deadline: diagnostic fee and range quoted, first slot at nine held — and no promise that the files are still there. 0data recoveries guaranteed before the drive is opened
- Couriers & same-day delivery The 7:30 AM call from a shop with three boxes to move: addresses, size and deadline taken, the zone rate quoted — and no arrival time promised until dispatch confirms. 0arrival times promised before a driver is assigned
Booked by appointment
The chair, the mat, the tee. Tonight’s empty slot cannot be sold tomorrow.
- Salons & barbers Colour quoted from your own service menu, the right stylist’s column held — and no date offered inside the patch-test window. 0results the AI is allowed to promise
- Gyms & studios The trial booked while the class is still running and a real place held in the instructor’s timetable — with no injury, medical or training advice. 0injury or training questions the AI answers
- Tutoring & academies Trial classes booked at nine in the evening, level tests scheduled, and the parent follow-up nobody has time for during enrolment week — done on schedule. 0students the AI is allowed to place — the level test decides
- Golf & country clubs The course status your greenkeeper set, read out as written. The green fee for that day quoted, tee times held off the live sheet, society enquiries packaged. 0tee times invented — they come off the live sheet
- Daycare & preschool Waitlist and tour calls answered while every teacher is at the gate: tour booked, fees read as published, and any pickup change or sick-child question handed to the director. 0pickup changes the AI makes on its own
- Driving schools First-licence calls answered through the Saturday rush: package priced from the published list, first session enrolled, and no promise about passing. 0passes the AI promises
- Music & art schools Trial-lesson calls answered while the teacher is at the piano: tuition read as registered, trial booked, and no verdict on talent or competitions. 0talent verdicts the AI gives
- Yoga & pilates studios First-session calls answered while the instructor is on the mat: prices read from the list, consultation booked, and every health question left to a doctor and the instructor. 0health clearances the AI gives
- Martial arts dojos The 7:52 PM parent call answered mid-class: age, class time and tuition from your own sheet, a trial booked — and no belt or test result ever promised. 0belts or test results the AI is allowed to promise
- Nail & spa The Saturday 1:05 PM call for a soak-off and a new set: the menu price quoted, the long slot held for tomorrow evening — and a sore or discoloured nail sent to a doctor, never assessed. 0nail or skin conditions the AI is allowed to diagnose
- Barbershops The 6:40 PM call for a cut before work: your price quoted, the 8:00 chair booked, the barber request logged for you — and no wait time stated that the AI cannot see. 0walk-in wait times the AI is allowed to guess
- Pet grooming & boarding The 3:10 PM holiday-boarding call answered over the dryer: rates from your own list, the spot held — confirmed only when the vaccination record arrives, and never a word of advice about the animal’s health. 0boardings confirmed without vaccination proof
- Photo studios The mid-session milestone inquiry priced off your own sheet, the open Saturday held with a deposit request sent — and no promise of how the retouching will look. 0results the AI promises before the owner has shown a sample
- Florists The 7:41 AM get-well basket taken with the card wording and the ward number, priced off your own bands — and next Saturday’s bouquet refused because the day is already full. 0orders taken on a day the sheet already shows full
Places & hospitality
A date, a headcount, a minimum spend — and a deposit the AI never takes.
- Boutique stays Direct bookings in the guest's own language and currency. Late check-in explained, the room held — with no payment taken. 0payments the AI is allowed to take
- Wedding & venues Couples plan on the sofa at midnight. It reads the live calendar, names the open Saturdays, and holds a tour — never the date. 0dates the AI is allowed to confirm
- Restaurants The 10:40 PM function inquiry: minimum spend quoted off your own sheet, the date held — and the allergy written down, never answered. 0allergen answers the AI is allowed to give
- Cafés & bakeries The 8:04 AM birthday-cake order taken to the letter and the colour, priced off your own menu, the Saturday slot held — and the nut question written down for the kitchen, never answered. 0allergen questions answered by anyone but the kitchen
- Catering The eighty-head anniversary lunch priced per head off your own course sheet, the date put on a provisional hold, the site visit booked — and the discount question left for the owner. 0dates confirmed before the site visit and the contract
- Travel agencies The 9:26 PM family package inquiry priced off your own product sheet and handed to an agent for the morning — with no seat promised unchecked and no passport ruling given. 0seats confirmed unchecked, and no entry rulings given
- Coworking spaces The lunchtime caller between three buildings quoted the rate card and booked onto the 4:00 PM tour — without a promise that any particular office is free until the manager has checked. 0offices promised free before anyone has checked
- Tours & activities The ten-o’clock traveller quoted the list price and two seats held for the morning departure — with the rain question left to the operator at first light, not answered on the phone. 0departures confirmed in weather nobody has seen yet
Professional & public
Words that carry duty. Here the refusals matter more than the answers.
- Legal Matters screened and the conflict check run before anything is scheduled — with no advice, no deadline and no case value. 0opinions on the merits the AI is allowed to give
- Funeral homes The first call answered at any hour, your General Price List read as written — and no option ever recommended from it. 26%of providers the FTC could not get a price from after hours
- Universities & admissions Fee, deadline and entry-requirement questions answered from your published prospectus, in every timezone — and never an application decided or a visa advised on. 0applications decided, and no visa advice given
- Public sector The council’s main line at 1:40 AM: the duty officer woken for the burst main, everything else logged with a reference number. 0determinations, entitlements or planning rulings made
- Accountants & tax The 7:52 PM first-time-filer call the night before the deadline: documents listed, base fee quoted off your own schedule, the consultation booked — and no view on whether they must file. 0tax positions or deadline rulings the AI will give
- Insurance agencies The 8:17 PM parking-lot scrape: injuries asked first, the plate and damage photos collected, the carrier’s claims line given and the agent booked for Monday — with no word on whether it is covered. 0claims the AI says are covered
- Print shops & signage The 5:02 PM call the day before an opening: size, quantity and artwork status taken, list prices quoted — and no delivery date promised until the file has been opened. 0delivery dates promised before the artwork is opened
- Staffing & recruitment agencies The six-o’clock plant manager’s three-packer order logged with the published bill band and put in front of the branch manager — with no fill guaranteed and no worker’s pay discussed. 0fills guaranteed before anyone has checked the bench
Online & multi-site
One question, several front doors, and an order record that has to agree with itself.
- Online stores Order status read back from your own record and your published returns policy applied, in the buyer’s language — and never a delivery date the carrier has not given. 0delivery dates the carrier has not given
- Franchise & multi-site Two pipelines on one line: customers routed to the right location at its own price, candidates kept at head office — with no earnings claim. 0earnings claims — the fee is read verbatim from your disclosure document
Photographs are illustrative — the kind of business each pack is built for, not a named customer and not a testimonial. Every figure on a card counts what the AI is not allowed to do, taken from that trade’s own page. Where we could not source a market number, there is no market number.
Twenty-five rooms.
One product behind the wall.
The five rows at the top of this page, drawn as one picture. A pack is your trade's vocabulary, fields, pipeline stages and guardrails, dropped onto the same engine. The CRM your team logs into looks identical whether you fit boilers or run a ballroom.
Same core,
different vocabulary.
A booking is a booking — until you look at what is being booked, what the person is called, and what has to happen the moment they hang up.
| Industry | What gets booked | What the customer is called | What happens right after |
|---|---|---|---|
Home Services |
A visit to an address, in a time window | The homeowner — or the tenant, who can't approve spend | Dispatch the on-call tech, text an ETA, quote the call-out fee |
Dental |
A chair and a clinician, for a procedure length | The patient, new or returning | Create the record, send intake forms, flag the insurance question |
Boutique Stays |
A room for a date range, at a direct rate | The guest, often in another language | Hold the room, send the check-in code rules, confirm before payment |
Wedding & Venues |
A tour first — the date itself needs a person | The couple, or a planner acting for them | Send the package sheet, hold the tour slot, hand the date to your team |
Clinics |
A slot with the right specialist | The patient, sometimes a carer calling for them | Triage note to the clinician on duty; no medical advice, ever |
Tutoring |
A placement test or trial class | The parent — not the student who will attend | Send the level test, log the school year, follow up after the result |
Six of the sixty-five, to show what a pack actually swaps. A trade gets a page when we can name these four columns without hedging — that is the whole test.
The trades that are not on the wall.
Twenty-five trades have a pack. These eight do not — no page, no fields, no worked call, nothing you could click and check. They get written in waitlist order, and until one is written it stays on this list rather than on the wall above.
Everything on the wall above has a page you can open and check. Everything on this list has nothing but a name — and we would rather show you the short list than pad the catalogue.
Your quiet hours
are somebody's Monday morning.
If your customers wake up when you sleep — inbound travel, international students, export sales — the industry pack matters less than the clock. Multilingual intake, 24/7, in the currency they think in.
How cross-border works →
Owner-operatorsstill answering the phone themselves, between jobs
Two-person front deskswhere the phone competes with the customer in front of you
Shift teamsbusiest at exactly the hour the inquiries arrive
Single-location shopswith no night cover, and no plan to hire one
Illustrative photography. When we have founding customers, their names and numbers will replace this line — not before.
Put your room
in the gallery.
Tell us your trade and your busiest channel. All sixty-five packs are in early access: if yours is one of them we set it up with you as part of the founding cohort; if it is not, it gets written in waitlist order. Either way a human replies.
Each pack is a different object model — different fields, different calendar rules, different quote lines and a different refusal boundary. Not a photograph swap.
Tonight, one of these rooms
is yours.
Pick your trade and watch a full after-hours conversation — then see the pipeline card, the held slot, the quote and the record it leaves behind.
New here? Start with the two-step tour — about a minute →





