Veterinary · animal hospitals · emergency

The urgent call and the routine call
must never be mixed up.

Night calls to a vet come in two kinds: the animal that has to be seen now, and the one that can wait for tomorrow’s appointment. Treat them the same and you lose both.

Friday 10:51 PM, the call

How it goes
when the practice is dark and the dog ate chocolate.

Cedarmist Veterinary · Incoming callFriday 10:51 PM · after hours · a fictional practiceFrom
Simulation · sample data

What it captured — with the source of every field

The customer record — one, not three

Haneul Jung Phone

Scripted simulation · sample data · both voices were synthesised for this demo · figures are an example price list. To hear the real AI, call +82 70-5277-0820.

Not a customer case — an example of how the product answers once this trade’s price list and safety rules are loaded. Amounts are typical published ranges; what is actually quoted comes from the price list the vet enters.

When it is missed

A missed call
is written down nowhere.

The night call is made by a frightened owner. Miss it and they drive to the 24-hour hospital, which becomes their vet from then on. The same line also carries vaccination and neutering questions that can wait until morning. Send the emergency straight to a person and turn the rest into appointments, and most of the night is handled.

Closed hoursClosed hours06121815 hoursof 24 hoursclosedopen 9–18closed10:51 PM — callcalls still arrive in these hours
Open about nine of the day’s twenty-four hours. Calls arrive in the other fifteen too.
What it will not do

The things a machine
must not say in this trade.

The four below are not settings you switch on and off. They are blocked from the start when the Veterinary answering is built. Anything that touches them is not answered — it goes to a person.

  • It never diagnoses.It does not hear a symptom and name a condition or a treatment. That is the vet’s job.
  • It routes an emergency signal to a person at once.Poisoning, breathing trouble, seizures, bleeding or a birth in progress mean no appointment — the on-call vet is connected on the spot.
  • It never advises on medicine or doses.Whether a human tablet in the cupboard can be given to a dog is a question it does not answer. It goes to the vet before the visit.
  • It never says an animal is fit for surgery.Age and weight over the phone are not an assessment. That is decided after the exam.
The gate before a personThe gate before a personThe customer asks“I think my dog ate some chocolate. Wha…”On the price list?Needs a judgement?Safety involved?It answersword for word, with the sourceHanded to a personthe whole conversationevery captured fieldwhy it stopped
On the price list it answers; a judgement or a safety issue goes to a person — with the whole conversation and every captured field.
If something goes wrong
  • If an AI answer causes a loss, our liability is capped at the fees you paid in the three months before the month of the incident. Losses from our wilful misconduct or gross negligence are compensated as the law provides, outside that cap. Terms §7 →
  • Every call leaves a recording (you can switch it off), a summary, and the facts it answered from. Those records belong to you and can be exported in full at any time. Terms §8 →
  • Replies are composed by a language model running in the United States. Customer records, bookings and call recordings are stored on our production servers in Seoul. Where the data lives →
What is left behind

When the call ends,
these fields are already filled.

The Veterinary CRM comes with Veterinary fields. You do not bend a generic CRM's blanks to your trade over months — it is written in your trade's words from day one.

Customer recordCustomer recordHaneul Jung555-07··PhoneWhatsAppOwner and pet (speciesfrom the callSymptom and when it stfrom the callEmergency verdict and from the callOn-call vet connected,from the call
The card a call leaves behind, with the source of every field.
Owner and pet (species, age, weight)Symptom and when it startedEmergency verdict and the reason for itOn-call vet connected, and whenAppointment time, when it is not urgentVaccination or procedure history asked about
Pipeline

Where every inquiry stands,
on one line.

Inquiry→Triage→Booked or connected→Visit→Recheck and vaccination reminders
PipelinePipelineInquiry4Triage3Booked or2Visit1Recheck a1
The Veterinary pipeline as it is. How many inquiries sit at each stage, at a glance.

Send us your Veterinary price list,
and we show it answering from that.

No payment details. Within one business day you get a recording of the AI answering your customers' ten most common questions from your own price list — and if it is not right, you stop there.

9:00 AM — the owner’s screen9:00 AM — the owner’s screen✓New bookingBean · today 11:00 · recheck · in the calendar#Emergency record10:52 PM · routed to the on-call vet · amount…@Doctor's taskreview last night's notes before 11:00 · owne…!Waiting for a personmedication question · full thread attached · …
What the call produced, waiting on the morning screen.
Hear it answer from your Veterinary price list before you decide.Get my plan↗