Couriers & same-day delivery — this pack was built for the calls that reach this kind of business. Illustrative photograph.Fields that are filled when the call ends
This trade pack is built to order. Below is the design we switch on for you: the fields, stages and never-say list are drafted, so with your price list and hours it can be switched on within days.
The stages an inquiry moves through
How many inquiries sit at each stage, on one line — in the order work actually flows in a Couriers & same-day delivery.
What it connects to
These connect the same way in every trade. Whether your booking system or practice software connects depends on the product, so we check and tell you — we do not write “yes” first.
- Phone lineKeep the main number you already publish; forward only the calls you cannot take, or let the AI answer from the first ring. When it needs to, it hands the call to a person.
- WhatsApp & messengersMessages to your business number are answered from the same facts. Templates and follow-ups included.
- Website chatOne line of script on the site you already have. No rebuild.
- CalendarBookings are written into Google Calendar or Outlook as real slots, not notes.
- Text messagesConfirmations and day-before reminders, with a delivery record.
- ExportCustomers, conversations and recordings can be downloaded in full at any time — CSV and webhooks.
What it will not do
Not a setting you switch on and off. These are blocked when the Couriers & same-day delivery answering is built; anything that touches them goes to a person instead of being answered.
- It never promises an arrival time the owner has not confirmed.A delivery time is said only after a driver is assigned and the owner has checked. Until then the deadline is written down and the job is marked “confirm dispatch”.
- It never takes hazardous or living cargo.Dry ice, a crate of lithium batteries, gas canisters, a puppy. The moment one of these comes up the AI stops booking and passes the call to a person.
- It never prices a run that is not on the rate card.It quotes the zone and vehicle rates the owner loaded. A postcode outside the zones or anything over a van is logged as “price to confirm”.
- It never settles a damage or loss claim on the phone.Whether a crushed cake is paid for, and how much, is decided by the owner from the terms and the photos. The AI records the report word for word.
This page is the list; the argument is on the other one. What kind of call comes in at night, what a missed one costs, and why a machine must not say certain things are written on the page this pack came from.
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