The Driving schools pack

Everything in the pack,
and everything it will not do.

The CRM fields and stages that follow every call, what it connects to, and what it never says. Why any of it matters is on the Driving schools page.

Driving schools — this pack was built for the calls that reach this kind of business. Illustrative photograph.

Fields that are filled when the call ends

This trade pack is built to order. Below is the design we switch on for you: the fields, stages and never-say list are drafted, so with your price list and hours it can be switched on within days.

Licence class and transmissionWeekday or weekend preferenceFirst session bookedPackage price quoted from the published listDocuments still neededPrevious licence or driving experience

The stages an inquiry moves through

How many inquiries sit at each stage, on one line — in the order work actually flows in a Driving schools.

Inquiry→Enrolled→Classroom→Range & road lessons→Test booked
PipelinePipelineInquiry4Enrolled3Classroom2Range & r1Test book1

What it will not do

Not a setting you switch on and off. These are blocked when the Driving schools answering is built; anything that touches them goes to a person instead of being answered.

  • Never promises a pass.No "a month is enough", no "first time, easily". The test is taken at the licensing centre, not at the school.
  • Never judges whether someone may hold a licence.Eyesight, medication and medical conditions are screened by the licensing authority. The school does not pre-decide it on the phone.
  • Never discounts the published fee.It quotes the registered course price and only the discounts the owner entered. It does not haggle.
  • A crash during a lesson goes to a person at once.A scrape on a road lesson or an injured student is not an inquiry; it connects the owner immediately.

This page is the list; the argument is on the other one. What kind of call comes in at night, what a missed one costs, and why a machine must not say certain things are written on the page this pack came from.